Articles
WHAT IS Quality Customer Service? |
| Posted by Aqua Vitens Rand Limited (admin) on Feb 15 2008 |
I would like to share with you the secret weapon to exceptional customer service. Customers are the reason we exist and failure to meet customer needs is a sign of failure.
Through planning and implementation of various change attitude and performance improvement programmes within all sections and units, any region can gain significantly in the use of best approaches and management techniques for mobilizing revenue and efficient service delivery.
The region can establish systems of periodic presentation of the best practice and approaches to achieve improvements on constraints and challenges.
The best performers in individual units, districts, and sections can then be recognized for good performance.
“Staff sensitizing customers about the need to pay for the water they consume”.
Exceptional customer service needs to fulfill the following:
- Meet the needs of our customers
- Meet every commitment we make
- Communicate well with the customer
- Do it right the first time
- Treat every customer with courtesy and respect
- The services should be on time, efficient and dependable
- Adapt our services to meet customer needs.
These are some of the greatest values of customer service that can be embraced.
What a customer needs is good quality and excellent services. Only a business that discovers this trick will survive this era.
Focusing on cost efficiency, total quality management, value added activities, innovation, continuous improvement and employee empowerment gives a competitive advantage.
It is therefore imperative for us to ensure that customers are satisfied at all times. It is often said that one dissatisfied customer tells ten (10) people about his dissatisfaction while the satisfied one tends to keep quiet. The most appropriate strategy, however, is to always be on the look out and to try to provide good services to customers before they demand for it. This should be an on-going activity.
Last changed: Feb 15 2008 at 6:31 PM
BackComments
| None Found |
Add Comment